deiji studios aim to ship all product within 24 hours of receiving your order. for domestic express post option, your order will need to be placed prior to 1pm for same day despatch.
shipping within australia is free for orders $150 and over, orders under $150 will incur a 9 aud shipping fee
shipping to New Zealand, UK, USA and Canada is a flat rate of 15 aud
shipping to the rest of the world is a flat rate of 25 aud
please allow (3-10 business days) for overseas shipping, please note that we are not responsible for duty and taxes that may incur overseas
all orders are shipped via australia post with tracking
we accept exchanges for full priced items purchased online within 7 days of receipt of goods. we do not offer exchanges on any discounted items, including any promotional discounts.
we offer refunds on full priced items purchased online within 7 days of receipt of goods. goods must be in original condition and include original packaging. if returned without its linen bag the return will not be processed. once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. please note we cannot change card numbers or refund via a different method or to a different person.
once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.
we do not offer refunds on any discounted items, including any promotional discounts.
if your item arrives damaged this needs to be reported within 7 days of receipt for replacement, repair or refund. goods with manufacturing faults after wear need to be reported within 3 months of purchase for repair if possible or replacement. please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.
to be eligible for a refund or exchange, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packaging including the linen bag it arrived in. without this it will not be processed.
when returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages. deiji studios is not responsible for the cost of return postage
all domestic items require signature on delivery, and shipping notifications will be sent to your email address with updates. while we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.
for all enquiries please do not hesitate to contact us